RUMC Radboud University Medical Center

Product Area: Sales cloud, Customer 360 Platform Industry: Healthcare Project Length (months) – Ongoing: 2 Country: The Netherlands Initial Challenge What specific challenges were you facing with Salesforce before the training? Before the training, we were encountering significant difficulties due to our limited knowledge of the Salesforce system. This lack of expertise was a considerable […]

Van den Bulk ICT & Telecom

Product Area: Sales Cloud, Service Cloud, Customer 360 Platform Industry: IT & Telecom Project Length (months) – Ongoing: 5 Country: The Netherlands Introduction to Van den Bulk ICT & Telecom: Since 1989, Van den Bulk Telecom has been a renowned name in telecommunications, providing products and services for SMEs. With their team of specialists, they […]

Netpresenter B.V.

Product Area: Sales cloud, Customer 360 Platform Industry: IT & Communication Project Length (months) – Ongoing: 4 Country: The Netherlands Introduction Netpresenter: Netpresenter is a pioneering and industry-leading company specializing in employee and emergency communication. Since 1995, Netpresenter has empowered organizations worldwide to achieve their goals through strategic and effective communication. Known for its innovative […]

Salesforce Pro Suite for Small business

Want to see more detailed information about Pro Suite: https://www.salesforce.com/eu/small-business/pro-suite/ Pro is the flexible CRM suite that includes everything in Starter, plus customization, automation, and more advanced sales and service features: Implementation offer Your SF Solution:    

BP Solutions

Product Area: Sales cloud Industry: IT Project Length (months): 4 Country: The Netherlands Survey questions 1. Overall Experience: How would you describe your overall experience working with Khoa? The collaboration with Khoa went very well, he is driven, solution-oriented and able to quickly switch between different problems. He is very accessible, flexible and always thinks […]

Visualizing Lead Journey with Dashboard Insights

Business case Johnny, a member of the board at company X, struggles to understand the lead journey within Salesforce. He wants to gain clear insight into how MQL, SQL, and Outbound leads are distributed. Jonna, the Salesforce admin, immediately starts thinking about how she can manage this in Salesforce. Out of the box solution Imagine […]

Solarplaza International B.V.

Product Area: Sales cloud, Account Engagement, Customer 360 Platform Industry: Media/Events Project Length (months) – Ongoing: 6 Country: The Netherlands Survey questions 1. Overall Experience: – How would you describe your overall experience working with Your SF Solution? Good, Martijn Schwärzer is doing a good job to add value to our business requirements. – What […]

Create automatically renewal opportunities and inform the opportunity owners by email with a single email (Scheduled-Triggered flow & Apex job)

Business case: On the first of every month, company X checks the end date of license contracts and manually creates renewal opportunities for all license records with a contract end date that is 2 months ahead. This process is very time-consuming, so the company asked the Salesforce (SF) expert how it could be automated. Johnny, […]

HC Partners B.V.

Discover how Your SF Solution has revolutionized businesses by conquering Salesforce challenges and driving remarkable success through streamlined processes and innovative implementations. Our solutions empower organizations to enhance productivity, customer relationships, and achieve exceptional growth.

Calculate actual time spent of a service rep on cases!

A service manager has a requirement to measure the actual time spent per ticket so that, at the end of the month, he can send invoices to his customers. Imagine a situation where the service rep needs to register his actual time spent on a ticket. A ticket comes in through email-to-cases and is routed […]